Duties
To maintain a safe and secure Zoo environment for Zoo assets, guests, employees, volunteers, concessionaires, animals, and all other personnel of the Philadelphia Zoo. The Public Safety Officer will project positive public relations with a strong focus on guest satisfaction and while always promoting a positive image of Zoo and the Public Safety Department.
- Act as an Ambassador of the Philadelphia Zoo at all times.
- Performs all duties in accordance with established policies, procedures and guidelines.
- Enforce and abide by all rules, regulations and policies of the Philadelphia Zoo established by the Administration and the management of the Public Safety Department.
- Address and handle the public in a calm, professional and ethical manner; responding appropriately to guest requests and complaints in an accurate, courteous and prompt manner.
- Respond to and enforce violations of local, state and federal laws and compliance with Zoo policies, with respect to infractions occurring on Zoo property and in the immediate perimeter area (includes parking lots). Infractions of the law occurring off Zoo property will require response but not enforcement. Those infractions will be reported to the appropriate law enforcement agencies or Zoo department.
- Respond to security related incidents occurring on zoo property, mitigating and defusing situations.
- Responds to medical related situations and incidents; will administer first aid and CPR assistance (within certification and training limits) when appropriate and arranges for emergency medical attention through the duty supervisor as necessary.
- Responds to and controls emergency situations; performs crowd control duties, administers first aid and CPR when appropriate (within certification and training limits), and arranges for emergency medical, fire and law enforcement response as determined necessary by Public Safety management.
- Conducts building inspections and patrols the Garden.
- Respond to and manage all alarms i.e. intrusion, burglar, fire etc., as dispatched in coordination with the duty supervisor.
- Submits written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lots) relative to the Philadelphia Zoo.
- Maintain strict confidentiality of information related to incidents or events involving the Zoo to unauthorized personnel i.e. radio, television, newspapers and other press/media personnel.
Requirements
- Minimum - High school diploma or equivalent.
- Prior experience in security field (proprietary or contract security force), law enforcement, military police, completion of a recognized law enforcement or security academy or college courses in criminal justice/ law enforcement a plus but not necessary.
- Must posses a valid motor vehicle driver’s license with a good driving record.
- Good verbal and written communication skills with the ability to read and write in English equivalent to a high school graduate.
- Must possess or able to successfully complete basic first aid, CPR and AED training within a month of hire date and maintain these certifications set forth by the American Red Cross or equivalent association.
- Must function in a non-discriminatory manner.
- Must posses the ability to make mature and sound judgments, defuse and resolve conflicts.
- Ability to physically intervene or restrain persons acting in a disruptive or disorderly manner.
Availability
Available to work a variety of shifts including days, evenings, and midnights as well as weekends and holidays.
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All applications received by human resources will receive an acknowledgement.
However, only those applicants selected for interviews will be contacted directly.