Frequently Asked Questions
Q: How do I join the Zoo?
A: You can become a member right away! Join online or call the Membership Department Monday through Friday, 8:30 am to 4:30 pm, at 215-243-5254. You can also join at the Zoo, but we strongly recommend you purchase online and print your confirmation at home to avoid lines.
Q: How long will my membership last?
A: Memberships are valid for one full year (365 days), so you can visit year-round! Please note that the Zoo is closed Thanksgiving Day, December 24-25, December 31 and January 1.
Q: Is there special parking for members?
A: Members may park in any of the Zoo's lots free of charge (one car per visit). All lots are available on a first-come, first-served basis. Parking lots are located on 34th Street and on Girard Avenue. Please use your valid membership card or Internet confirmation and photo ID to obtain parking privileges.
Q: Why do I have to show a photo I.D. when I use my card to enter the Zoo?
A: As a nonprofit organization, we rely heavily on membership and attendance for support. To prevent misuse of your membership card, we ask that you show a photo I.D. We appreciate your understanding.
Q: When does the Channel 6 Zooballon Fly?
Each day the 6abc Zooballoon's flight team performs thorough testing before determining the Zooballoon’s flight status. The process starts at 7:00am each morning. If weather conditions on the ground are favorable, the crew will unmoor the Zooballoon and perform a test flight that checks wind speeds all the way up to 400 feet. Additionally, the flight team also looks at actual and forecasted weather conditions in the immediate surroundings. When all safety considerations are met, the 6abc Zooballoon is cleared to fly with passengers. If conditions are unfavorable in the morning, the Zooballoon goes on hold till the wind conditions turn favorable for another test flight. This process is repeated multiple times a day, every day.
Wind condition all the way up to 400 feet and general weather must be favorable in order for the Zooballoon to be cleared to fly, so although the weather may seem good on the ground, radar and other instruments will pick up subtleties along the flight track that we cannot detect at ground level. The flight team constantly monitors the weather conditions and makes every attempt possible to fly the balloon with passengers.
Q: Must I accompany my guests?
A: Yes. At least one named member must accompany guests for all memberships with guest privileges.
Q: Can I include my grandchildren on my membership?
A: Yes. For Family memberships and above, up to six grandchildren under the age of 18 may be included.
Q: My membership card has been lost/stolen. Can I request a new card?
A: Yes, there is a $5.00 fee to replace lost or stolen cards. Please call 215-243-5254 to order your replacement card.
Q: When will I get my membership card?
A: Your membership card will be mailed within three weeks. You may always pick up a one-day pass if you have not received your card. Just stop by member services, with ID, to pick up a one day pass.
Q: Can I use my Philadelphia Zoo membership at other zoos and aquariums?
A: Yes. The Zoo participates in a reciprocal program with zoos and aquariums across the country that entitles Philadelphia Zoo members to discounted admission. We recommend you contact the zoo or aquarium prior to your visit for complete information regarding their policies. View the complete list of reciprocal zoos and aquariums.
Q: Can a friend or family member use my membership card?
A: Memberships are nontransferable and valid only for those individuals listed on the card. Please encourage your friends to become members so you can visit together. Remember, a photo I.D. is required to park and enter the Zoo.
Q: Is my membership tax deductible?
A: Yes, a portion of your membership may be deductible. We suggest you consult your tax advisor for more information. For gifts made in calendar year 2012:
$90 is deductible
$102 is deductible
$152 is deductible
$189 is deductible
Q: Can I apply the cost of my general admission tickets towards a membership?
A: Yes, but you must purchase your membership within five days of your visit. Please note that some exceptions do apply. Please ask a membership representative for more details.
Q: Can I purchase a membership as a gift?
A: Yes. Gift memberships are valid for 365 days from the purchase date. You can print a temporary card immediately to present to the gift recipients. (Current members, please do not log in to your own membership account to purchase a gift membership.) If you are purchasing a gift membership, you should first add the gift membership to the shopping cart and then use the "Guest and Gift Membership Checkout" option. You may also call 215-243-5254 to purchase your gift membership. Please have the names and birthdates for the gift recipients ready.
Renewing a gift membership for someone? Please call 215-243-5254 and our Member Services team can assist you.
Zoo gift certificates are also available online. Gift certificates can be redeemed at any time by the recipient for memberships, tickets, parking, food purchases, and attractions. You can even print your gift certificate immediately for the perfect last-minute gift!
Q. Can my membership be used when I visit with a group?
A. A membership that is valid at the time of the visit may be used for free admission for a student, chaperone or teacher who is a member. Guest admission does not apply to other individuals in the group. We offer special group rates to accommodate the needs of group visitors.